Legal Framework

Article 1 — Data Controller

The data controller for this platform is PlatformBuildPro, registered at Placa de l Ajuntament 1, 46002 Valencia, Spain. For any data-related inquiries, contact us at [email protected].

Article 2 — Data We Collect

We collect the following categories of personal data when you interact with our platform:

• Identity Data: Full name, company name, and professional role.
• Contact Data: Email address, phone number, and postal address.
• Technical Data: IP address, browser type, operating system, and referral sources.
• Project Data: Service selections, budget ranges, and project specifications submitted via our forms.

Article 3 — Purpose of Processing

Your personal data is processed for the following purposes:

• To respond to your inquiry and deliver the requested services.
• To communicate project updates, timelines, and deliverables.
• To maintain accurate business records and financial documentation.
• To comply with applicable Spanish and EU legal obligations.

Article 4 — Legal Basis

We process your data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR):

• Consent: You have given explicit consent for us to process your data for specified purposes.
• Contractual Necessity: Processing is necessary for the performance of a contract or pre-contractual steps.
• Legitimate Interest: Processing is necessary for our legitimate business interests, provided your rights are not overridden.

Article 5 — Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for a minimum of 5 years in compliance with Spanish commercial record-keeping requirements. Inactive contact data is purged after 24 months of no interaction.

Article 6 — Data Sharing

We do not sell, rent, or trade your personal data. Data may be shared with the following third-party processors solely for service delivery:

• Payment processors (Stripe) for transaction handling.
• Cloud hosting providers for secure data storage.
• Communication platforms for project coordination.

All third-party processors are bound by Data Processing Agreements (DPAs) ensuring GDPR compliance.

Article 7 — Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data when no longer necessary.
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Article 8 — International Transfers

Your data is stored within the European Economic Area (EEA). Should any transfer outside the EEA be required, we ensure adequate safeguards are in place through Standard Contractual Clauses (SCCs) or equivalent mechanisms.

Article 9 — Security Measures

PlatformBuildPro implements appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.3), encrypted storage, access controls, and regular security audits.

Article 10 — Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es if you believe your data protection rights have been infringed.

Article 1 — Agreement to Terms

By accessing or using the services provided by PlatformBuildPro, located at Placa de l Ajuntament 1, 46002 Valencia, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

Article 2 — Scope of Services

PlatformBuildPro provides web development, platform deployment, and related technical services as described on our platform. Each service engagement is governed by a specific project agreement that outlines deliverables, timelines, and pricing.

• Services are delivered as described in the selected service tier.
• Any modifications to the scope require a written change order.
• PlatformBuildPro reserves the right to decline service requests that fall outside our technical expertise.

Article 3 — Payment Terms

All service fees are quoted in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.

• Payment is due upon project initiation unless otherwise agreed in writing.
• For projects exceeding €2,000, a 50% upfront deposit is required.
• Outstanding balances are due within 14 days of project completion.
• Late payments incur a 1.5% monthly interest charge.

Article 4 — Intellectual Property

Upon full payment, all deliverables and source code created specifically for your project are transferred to your ownership. PlatformBuildPro retains the right to:

• Use anonymized case studies and portfolio pieces for marketing purposes.
• Retain ownership of any pre-existing frameworks, libraries, or utilities used during development.
• Display a non-intrusive "Built by PlatformBuildPro" credit unless otherwise agreed.

Article 5 — Project Timelines

Estimated timelines provided during the specification phase are best-effort projections. Delays caused by client-side factors (delayed feedback, content provision, or scope changes) may extend the delivery date. PlatformBuildPro will communicate any timeline adjustments promptly.

Article 6 — Limitation of Liability

PlatformBuildPro's total liability for any service engagement shall not exceed the total fees paid for that specific project. We are not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunity.

Article 7 — Confidentiality

Both parties agree to maintain confidentiality regarding proprietary information shared during the course of a project. This obligation survives the termination of the service agreement for a period of 24 months.

Article 8 — Termination

Either party may terminate a service agreement with 14 days written notice. Upon termination, PlatformBuildPro will deliver all completed work and issue an invoice for work performed up to the termination date.

Article 9 — Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain.

Article 1 — What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. PlatformBuildPro uses cookies to enhance your experience on our platform.

Article 2 — Cookies We Use

PlatformBuildPro uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled. Examples include session management and security tokens.
• Functional Cookies: Remember your preferences and settings, such as language selection and form state persistence.
• Analytics Cookies: Help us understand how visitors interact with our platform by collecting anonymous usage data. We use privacy-respecting analytics tools that do not track individuals.

Article 3 — Third-Party Cookies

We may use third-party services that set their own cookies. These include:

• Google Maps: Used on our contact page to display our office location. Google's cookie policy applies.
• Stripe: Used for payment processing. Stripe's cookie and privacy policies apply.

Article 4 — Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually.
• Block third-party cookies.
• Block cookies from specific sites.
• Block all cookies.
• Delete all cookies when you close your browser.

Please note that disabling strictly necessary cookies may impair the functionality of our platform.

Article 5 — Consent

When you first visit our platform, a cookie consent banner is displayed. You can choose to accept or decline non-essential cookies. Your consent choice is stored locally in your browser and respected on subsequent visits. You may change your preferences at any time by clearing your browser's local storage for our domain.

Article 6 — Data Controller

For questions about our cookie practices, contact PlatformBuildPro at [email protected] or visit us at Placa de l Ajuntament 1, 46002 Valencia, Spain.

Article 1 — Eligibility

PlatformBuildPro operates a milestone-based refund policy for all web development and platform deployment services. Refund eligibility is determined by the project stage at the time of the request.

Article 2 — Refund Tiers

Refunds are calculated based on the project milestone reached:

• Pre-Development (Deposit Only): Full refund of deposit if no development work has commenced. Processing time: 5 business days.
• Early Development (0-30% Complete): 75% refund of amounts paid. The retained 25% covers planning, architecture, and setup work.
• Mid Development (30-70% Complete): 50% refund of amounts paid. The retained 50% covers completed development work and resource allocation.
• Late Development (70%+ Complete): No refund available. Full deliverable will be provided upon final payment.

Article 3 — Non-Refundable Items

The following are not eligible for refund:

• Third-party licensing fees or domain registration costs.
• Work completed under a signed change order.
• Services rendered outside the original scope by client request.

Article 4 — How to Request a Refund

To request a refund, contact PlatformBuildPro at [email protected] with your project reference number and a description of the reason for the refund request. We will review your request within 5 business days and provide a determination.

Article 5 — Refund Processing

Approved refunds are processed to the original payment method within 10 business days. For payments made via Stripe, refunds are initiated through the Stripe dashboard and may take additional time depending on your financial institution.

Article 6 — Dispute Resolution

In the event of a dispute regarding refund eligibility, both parties agree to engage in good-faith negotiation. If a resolution cannot be reached within 30 days, either party may pursue mediation through the Valencia Chamber of Commerce before initiating formal legal proceedings.

Article 7 — Contact

For refund inquiries, reach us at:

PlatformBuildPro
Placa de l Ajuntament 1, 46002 Valencia, Spain
[email protected]
+34 985 10 37 94